The starting point
The field technicians filled in their work reports on paper. In the office, the times were then entered a second time and the invoices were copied from the reports by hand. That took several days every time.
On top of that, surcharges had to be recalculated one by one, and whenever a report was missing or illegible, the search began.
Our approach
Before we developed anything, we looked at how a working day at HF Elektrik runs today, on site and in the office.
Workshop
With Managing Director Rupert Franz Frühwirth, we worked out where the paper report costs the most time and what should change first.
From report to invoice
With field technicians and the office, we traced the path from work report to times to invoice.
Requirements
The requirements document describes the daily report, the surcharges and who in the team can see and edit what.
First module
The digital daily report with time tracking came first, because it ends the double data entry straight away.
The solution
The daily report now runs digitally on tablet and smartphone, even without a connection on site. Photos and the customer's signature are captured right there.
The times flow into time tracking automatically, including surcharges. The office exports the data for payroll at the push of a button instead of typing it up.
You might also be interested in
CargoCommander
Orders through various channels, paper and Excel, credit notes matched by hand. CargoCommander connects the ÖBB Rail Cargo Group, dispatch and drivers on one platform.
View project →
Teply ticket system
For Teply, a specialist in installations and service call-outs, we built a ticket system that handles customer requests, repair jobs and the coordination of technicians digitally, right through to simple invoicing.
View project →
Energy management
Eight charging points, battery storage, PV and spot prices: the system calculates the cheapest charging plan every hour and passes it straight to the building automation.
View project →Any questions?
We are happy to tell you more about the project and what parts of it could work for you too.
